Brightspace Frequently Asked Questions
Check out our newly updated Brightspace FAQs! This list runs through the most common questions the Brightspace Support Team gets throughout the year. If you have any questions not listed here, be sure to contact our Support team for assistance.
Support Schedule
The Vanderbilt University Brightspace Instructional Technologists are available for support between 8 AM and 4 PM Monday through Friday. Any emails received after 4 PM will be addressed when our team returns to normal support at 8 AM the following business day. While we鈥檙e out, we encourage you to utilize our On-Demand Resources to answer any questions that arise.
The first time you host a Virtual Classroom will be a new experience for you. This guide will help walk you through some of the options, windows, and screens you will encounter as you get ready to host your session.
Please note: Recorded Virtual Classroom meetings are available only within the course they were created, cannot be downloaded or edited, and are retained for only 14 days. If you would like to retain recordings of these meetings for longer periods, please consider using聽Kaltura Capture聽to record your Virtual Classroom meetings.
Host a Virtual Classroom Session
STEP 1:聽When asked what audio to use, select聽Microphone.
STEP 2:聽If automatic recording was selected when the meeting was created, notice the聽Recording聽indicator.聽 If you decide to stop the recording, you can click this button.
STEP 3:聽Clicking the聽User聽button will open a pane on the left side of the screen where all users currently in the session will be listed.聽 Additionally, the public chat area will appear.
STEP 4:聽Clicking a user provides the instructor with options to chat, make that user a presenter, remove the user, or promote the user to moderator (which gives them the same control as the instructor).
STEP 5:聽Click the聽+聽button to mute all users, initiate a poll, or upload a presentation.
STEP 6:聽The buttons at the bottom of the session window allow you to mute yourself, leave the session, activate your webcam, or share your screen.
STEP 7:聽The toolbar on the right side of the screen contains various tools for the annotation area
- Draw/type tools
- Undo last annotation
- Clear all annotations
- Turn multi-user mode on
STEP 8:聽To end the session, click the three dot icon in the upper right corner, and select聽End meeting.
