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Vanderbilt University Reporting

Maintenance or Construction Concerns

Vanderbilt University Maintenance and Operations (VUMO) provides听facilities听support for all construction, renovation and routine maintenance of all university spaces; custodial services oversee approximately听5.8 million square feet听of academic, administrative, residential and recreational space; grounds cares for听330 acres听of the听Vanderbilt University Arboretum听and turf care for the Frist Athletics Village; and innovative utilities for the university and Vanderbilt University Medical Center (VUMC).

 

Vanderbilt University Planning, Design and Construction (PDC) brings Vanderbilt鈥檚 vision to life by creating spaces that support the academic mission and embody the university’s pursuit of excellence and innovation. Built on collaboration, PDC is structured to partner with the campus community to deliver projects efficiently, effectively, and on time.

 

This reporting system is for activities and concerns related to听Vanderbilt University. Should you wish to report an incident related to Vanderbilt University Medical Center (VUMC) or one of its clinics or hospitals, report to VUMC鈥檚 IntegrityLine (hotline), which can be found on the VUMC Healthcare Compliance and Integrity听.

 

If you have a question or concern about Maintenance or Construction at Vanderbilt University, please follow the instructions below.

 

Ways to Report a Maintenance or Construction Concern

  • File a Service Request with the Maintenance and Operations Team

    General Requests:

    • For emergency requests, please contact Building Systems Control (BSC) at 615-322-2621

    • For non-emergency requests, please submit via .

    Snow & Ice Removal:

    • During the winter season, Plant Operations is responsible for snow and ice removal from all campus pedestrian walkways, handicapped ramps, patios, and interior campus roads. Vanderbilt University's primary emphasis is to maintain its walkways and primary driving routes in the safest possible conditions.听

    • Click here to view the

    Ancillary Services

    • Work orders should be submitted听using the听听application.听For听emergency environmental issues, please call 615-322-2621.
        • The ReADY application can be used to submit requests related to
          • Accessibility
          • Card Reader
          • Carpentry
          • Custodial
          • Refilling Dispensers
          • Electrical听
          • Elevator
          • Fire, Life, & Safety
          • Grounds
          • Internal Maintenance
          • Inter Office Move听
          • Key/Door听
          • Leak/Gas Leaks听
          • Paint
          • Pest Control听
          • Plumbing Fixtures听
          • Recycling/Waste Services听
          • Signs/Banners听
          • Space / GIS (Maps) / Library听
          • Surplus听
          • Temperature/HVAC听
          • Research Biowaste
  • Submit a Question or Concern about Vanderbilt University Construction with the Planning, Design, and Construction Team

    Questions or concerns regarding construction at Vanderbilt University can be brought to the attention of Matthew Riethmiller, Assistant Vice Chancellor of Planning, Design, & Construction, at matthew.c.riethmiller@vanderbilt.edu

  • File a Report with Vanderbilt University's Compliance Helpline (RealResponse)

    RealResponse听is a secure reporting system that supports real-time, anonymous communication via the RealResponse web platform, text message, WhatsApp, or email. Vanderbilt's University Compliance Services Team uses RealResponse so individuals can submit concerns and receive follow鈥憉p information or resources while keeping their identity protected, if they choose.

    Reports may be submitted听anonymously听or听confidentially.

    • Anonymous Report:听includes no identifying information and cannot be traced to the reporter.
    • Confidential Report: includes the reporter鈥檚 identity, which is protected but may be disclosed when required by law, to address health or safety concerns, or to comply with obligations such as Title IX or the Clery Act. Please consider these limits when choosing a reporting option.

    Do听not use this system to report emergencies or situations posing an immediate threat to life or property. Reports submitted here may not receive an immediate response. For emergency assistance, contact local authorities. This reporting system is for activities and concerns related to听Vanderbilt University. Should you wish to report an incident related to Vanderbilt University Medical Center (VUMC) or one of its clinics or hospitals, report to VUMC鈥檚 IntegrityLine (hotline), which can be found on the VUMC Healthcare Compliance and Integrity听.

    Vanderbilt University reviews every report and takes appropriate action. Providing as much detail as possible helps support a thorough review. In most cases, findings and any resulting actions must remain confidential and cannot be shared with the reporter.

    Submit an online report with RealResponse:

    • Submit an听
    • Submit a听
    • Anonymously Text a Report: 1-833-928-2639
      • RealResponse conceals the Reporter's phone number from Vanderbilt University personnel.听
    • Anonymously Text a Report via听
      • RealResponse conceals the Reporter's phone number from Vanderbilt University personnel.听
    • Anonymously Email a Report:听VanderbiltReporting@vanderbilt.realresponse.com
      • RealResponse conceals the Reporter's email from Vanderbilt University personnel.